Returns

Of course you can!

You can return any part of your order within 14 calendar days from the day you receive the items and we will issue you with a refund.

Have you changed your mind about your order?

If you have changed your mind about your order or made a mistake, don't worry! Log into your account on our website and in the orders section request a return. You will receive an e-mail with instructions and a return label. Just drop the package off at the nearest post office and you're done! Products must be in the same condition in which they were received.

Once we have received the returned items, we will check that everything is correct and process a refund. Please note that you will receive the full amount of the products purchased, but not the shipping costs added to the original order.

Is the product faulty or doesn't match the item shown at the time of purchase?

Let us know what type of error is involved by sending us a description of the problem and a photo to the following e-mail address: portaventurastore@portaventura.es and we will send you full information on how to proceed with its return.

You can find further information on returns in the section Terms and Conditions of Sale.